Went there for an inspection. They got me in right away and got me out within the timeframe they had specified even though they were very busy. Everyone there was incredibly friendly and the person I spoke to on the phone had excellent customer service!
Long wait, rotated and mounted winter tires. They have not checked the pressure, all 4 tires in different pressure settings while they balanced the tires (against the procedural rules), triggered on-board underinflated tire indicator. Caused additional waste of time. 4 days later I decided to change the airfilter (engine). To my suprise, the filter box was opened and the airfilter missing (they did filter inspection w/o my asking and never put the filter back!). The degree of negligence is staggering. Complained to Nation Firestone Customer Service.
I have been going to this location for years. It has gone down hill. They are always nice, yes. But they take FOREVER to do anything at all. You better not have anything planned at all to do for the rest of your day if you come here. It's rather annoying and I don't plan on coming back again.
I dropped my car off at 7am after calling the day before to setup an appointment to leave my car for the day to have 4 tires and rims installed. I paid in full and answered any questions. I arrived back at 5pm only to find that my car hadn't been touched. I went in to ask why they haven't gotten to my car yet and after about 5 minutes of waiting the only answer I got was "we can have it done for you in an hour". After a long day of work the last thing I wanted to do was to sit for another hour to do something that should've been done hours ago! I was very upset but still waited yet another hour for my car to get done. After a little more than an hour and answering questions over that I had specified earlier that morning, I was then asked to pay a different amount and made aware that guy that rang me up in the morning had overcharged me to begin with. To top it all off, the rims I had brought in had been scratched during the install only for the installer to assure me that the scrapes were there before bringing them in when I know for sure they were brand new rims and were not. I left very unhappy and in bad spirits. I'm very dissatisfied with firestone in painted post and this experience will probably make me think twice before ever going to another firestone for my next maintenance needs
Very nice. People had a problem with my driver frontier. They fix it at no charge
Firestone Complete Auto Care is a US Car Repair based in Painted Post, Pennsylvania. Firestone Complete Auto Care is located at 100 Victory Hwy, Painted Post, NY 14870, USA.
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